CS AIQRIX

Agentic CS for B2B2C Platforms

Meet Your New Agentic AI CS Team.

CS AIQRIX is the autonomous AI Customer Support platform that understands your company's operational manuals, uses various tools to instantly handle complex tasks, and escalates when human intervention is needed.

Beyond simple answers, an AI CS Team that executes real tasks.

The Three Pillars of Agentic CS

1. Operational Manual Comprehension & Execution

The AI perfectly learns all of your company's operational manuals and policies, executing everything from simple query responses to complex problem-solving like order cancellation and compensation processing.

2. Multi-Tool Integration & Autonomous Task Execution

It integrates with and utilizes various external systems and tools (e.g., order lookup, cancellation APIs, SMS systems) to instantly process real-world tasks during support sessions, maximizing customer satisfaction.

3. Intelligent Escalation System

The AI accurately classifies complex tasks or those requiring managerial approval, summarizing all relevant information perfectly for immediate hand-off to a human agent, ensuring efficiency and compliance.

Example: Automated CS Scenario for Delivery Platform Merchants

1

Customer Inquiry & Situation Analysis

When a delivery platform merchant asks, "Why is the rider late?", the AI instantly looks up the order number and delivery status.

2

Problem Resolution & Manual-Based Compensation

Following the manual, the AI provides the customer with the estimated arrival time and executes immediate compensation according to the policy (e.g., '$50 coupon for delays over 15 minutes').

3

Compliance Review & Autonomous Decision

If a customer requests '$100 compensation' and the manual states 'Manager approval required for compensation over $100', the AI does not process the compensation and initiates the escalation process.

4

Hand-off to Human Agent (Escalation)

The AI summarizes the customer's request, current situation, and manual rules, immediately escalating it to a senior manager for final approval, ensuring both customer satisfaction and compliance.

CS AI Agent
Why is the rider late? Can I get compensation for this? Order No. #12345
Alert: Order No. #12345 confirmed. Rider assignment is delayed due to heavy rain; the estimated time is 20 minutes late.
Based on the rules, automatic $50 coupon compensation is available for delays over 15 minutes. Should I issue the coupon?
Yes, that's fine. Please process the coupon.
Confirmed! Compensation ($50 coupon) has been processed. A text message with the estimated arrival time and compensation details has also been sent to the customer.
Can you also process $100 in compensation?
I apologize. Compensation over $100 cannot be processed directly by me, as per the Manager Approval Manual. I will escalate to a senior manager, and they will contact you within 5 minutes.

Automate the performance of a Dedicated CS Team with AI.

Move beyond repetitive inquiries to a CS Team that autonomously resolves customer issues.

95%+

First Contact Resolution Rate (FCR)

Increased customer satisfaction through AI's instant task execution.

80%+

Complex Task Automation Rate

Real-world tasks like order, cancellation, and compensation processing are automated.

99%+

Accuracy and Consistency

Error-free handling and processing based on the learned manual.

Ready to Launch Autonomous AI Customer Support?

Let us design an Agentic CS scenario optimized for your platform.